PCO Course


The Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver will provide learners with an appropriate mix of knowledge and skills to support their professional development in the role of a taxi or private hire driver, helping them to meet and adapt to the challenges they face on a daily basis.

It will develop essential knowledge in areas such as health and safety in the taxi work environment; vehicle maintenance and safety inspections; routes and fares; safe transport of passengers; luggage and parcels; providing a professional customer service, and an understanding of relevant licensing regulations that relate to the operation of taxi and private hire operations in England. It does not cover specific taxi regulation in London. Learners will also develop the skills necessary to support passengers who require mobility assistance or the use of a wheelchair.

Rationale and Purpose of the qualification

The Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver at RQF level 2 has been developed for drivers who are already employed within the taxi and private hire industry, as well as for new entrants.

The qualification offers flexibility and choice, which is valued by learners and centres. Taxi and private hire drivers work varied shift patterns, so centres must be flexible with their teaching and assessment arrangements to accommodate this.

The qualification provides learners with an understanding of current legislation and good customer service. It develops and enhances the range of skills and techniques required to deliver high-quality services to the travelling public.


The qualification is designed to meet the following objectives:

  • support a role in the workplace
  • confirm knowledge, understanding and skills
  • enable learners to gain the relevant licence to practise

What does this qualification cover?

As this is a knowledge-based qualification, learners will acquire the knowledge and skills required through either on-the-job experience or in a learning environment.

To achieve the whole qualification, learners need to achieve all 16 credits available from the nine mandatory units in the qualification structure.



Who is this qualification for?

This qualification is suitable for:

  • workers who need the qualification to meet local licensing requirements
  • workers wishing to progress into a supervisory position
  • people in employment who wish to enhance their career prospects
  • individuals who wish to start their own business
  • part-time study

There are no specific skills, knowledge, understanding or any other qualifications that must be achieved in order to start this qualification; however learners must have the potential and opportunity to gain this qualification successfully.


Entry to the qualification is at the discretion of the centre. Learners should be employed within the taxi and private hire driver industry (or be prospective employees).

Typically, learners will be over the age of 18 years old and have held a driving licence for a minimum of one year. Local licensing conditions may apply.




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